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                Service Agreement



Client Information

Client Name
Company Name and Registration No.

Agreement Terms

Installation Options
Compulsory Insurance
Please note that insurance is NOT compulsory when sighing up for a Month-to-Month Agreement.
Wireless Uncapped Home
Wireless Uncapped Business
Terms and Conditions
Terms and Conditions

Equipment and Software
Except for Equipment that you have fully paid for, all Equipment installed or provided by us remains our property and you agree that:
you will take reasonable care with such Equipment.
you may not sell, lease, mortgage, transfer, assign or encumber such Equipment.
you may not re-locate such Equipment without our knowledge and permission.
you will inform any landlord that such Equipment is owned by WDW and therefore not subject to any landlord’s hypothec; and
you will return such Equipment to us at your own expense upon termination of the services to which the Equipment related.
If such Equipment is lost, stolen or damaged or sold, leased, mortgaged, transferred, assigned, encumbered, or not returned, you agree to pay us the reasonable value of such Equipment, together with any costs incurred by us in seeking possession of such Equipment.
You authorize us and our representatives to enter or have access to your premises as reasonably necessary, at mutually agreed upon times, to install, maintain, inspect, repair or remove the Equipment or to maintain, investigate, protect, modify or improve the operation of our services.

Internet Connections
Wireless Home Uncapped has No fair Usage, Contention Ratio 1 to 10, Asymmetrical (Upload 50% of the download)
Wireless Business Uncapped has No fair Usage, Contention Ratio 1 to 5, Symmetrical (Upload and download the same)
Wireless Air fibre Uncapped has No Fair Usage, Contention Ratio 1 to 2 and is only available on certain high sites.
FTTH Uncapped has no fair Usage, Contention Ratio 1 to 2, Upload depends on the package

You hereby unconditionally and irrevocably indemnify WDW and agree to indemnify and hold WDW harmless against all loss, damages,
claims, liability and/or costs, of whatsoever nature, howsoever and when so-ever arising, suffered, or incurred by WDW as a result of any claim
instituted against WDW by a third party (other than you) as a result of (without limitation): your use of our services or products other than as allowed or prescribed in the Agreement; any other cause whatsoever relating to the Agreement or the provision of services or products to you where you have acted wrongfully or failed to act when you had a duty to so act.

Commencement, Duration, Termination
The Agreement will commence on the Acceptance Date and endure indefinitely until it is cancelled as provided for in this clause 2, or otherwise
provided in this Agreement. In the event that the product or service you have applied for is not activated within 30 (thirty) days of the Acceptance
Date (or such extended period as WDW may advise) due to an Uncontrollable Event, the Agreement will automatically terminate and no party
shall have any liability to the other as a result of such termination.

Fixed Term Agreements
You may cancel the Agreement either on the expiry of the fixed period (“Initial Fixed Period”) selected in the Application Form (such Initial Fixed Period calculated from the Activation Date) or on at least 30 Business Days written notice to WDW at any time after the expiry of the Initial Fixed Period. Existing clients can upgrade to the new pricing on this agreement Subject to a 12-month Fixed Period.
Breach of the fixed period (“Initial Fixed Period”) will result in a R3500 Agreement Cancellation fee.
In the event of a Breach and we fail to recover our equipment, the installation will be invoiced.

Please use your account reference when making payments.Billing will commence on the Activation Date.
You agree to pay all amounts due under this Agreement in consideration for a service or product in accordance with the Application Form under
which that service is rendered or that product is offered. To the fullest extent permitted by law, all amounts due and payable in terms hereof shall be paid free of exchange and without deduction or set-off, by way of a direct debit order in favour of WDW (drawn against a current banking account nominated by you), or in such other manner as WDW may from time to time determine. You agree that: WDW will be entitled and authorized to draw all outstanding amounts payable in terms of the Agreement, repairs and equipment from the account specified by you (or any other bank or branch to which it may be transferred); the debit order will commence on the Activation Date and will continue and not be revoked until termination of this Agreement or until all amounts due and owing to WDW have been fully and finally discharged; you will sign all such forms and do all such things as may be necessary to give effect to the debit order as contemplated in this clause Your first bill may be for part of a month and you will be charged for the number of days left in the month in which you signed up or switched over, plus the subscription for the next month

Amendment of this agreement
WDW reserves the right to amend this agreement from time to time. Any new version of the Agreement will be displayed on our website
together with the date on which it will become effective, which will never be less than 30 (thirty) days after the date on which it is first published. It is your obligation to visit our web site on a regular basis in order to determine whether any amendments have been made.

The parties acknowledge and agree that this Agreement constitutes the whole of the agreement between them and that no other agreements,
guarantees, undertakings or representations, either verbal or in writing, relating to the subject matter of this Agreement not incorporated in
this Agreement shall be binding on the parties. No changes or cancellation of this Agreement by you, including any changes to the Application
Form will be binding on any of the parties unless recorded in writing and signed by both parties, notwithstanding activation of the service.
You agree that any notices we send to you in terms of any agreement concluded between us may be sent via e-mail unless otherwise prescribed by
law. You warrant that as at the date of signature of the Application Form, all the details furnished by you to WDW are true and correct and that you
will notify WDW in the event of any change to such details.

Security Violations
Customers are responsible for ensuring and maintaining security of their systems and the machines that connect to and use IP Service(s), including
implementation of necessary patches and operating system updates. IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of WDW (or another party’s) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. System or network security violations shall include, but are not limited to:
• unauthorized monitoring, scanning or probing of network or system or any other action aimed at the unauthorized interception of data or harvesting of e-mail• addresses, hacking, attacking, gaining access to, breaching, security of any host, network or Computer

Social Media
Customers will reframe from posting any negative, hateful or defamation of We do Wifi’s services that will negative impact We do Wifi. Customers will be immediately removed from the Network and if they still have agreements in place, it will be considered as a “Breach of agreement” and will be liable for the Agreement Cancellation fee

Popi Act
Customers acknowledge that all information provided, whether personal or otherwise may be used and processed by WDW in accordance with the regulation`s terms of the Protection of Personal Information Act, No 4 of 2013.We acknowledge the responsibility we have in taking care of your personal information.

For Complaints and Management

Service and Support


Payment Details
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ID documents are passports, ID Cards, IC Cards, Citizen Cards.


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